Medicare Advantage insurers on claims denials

 


In Congress this week, it wasn’t just pharmacy benefit managers facing scrutiny. The Senate’s Permanent Subcommittee on Investigations directed its attention towards Medicare Advantage (MA) plans, seeking explanations for claims denials. During the hearing, the committee’s chairman highlighted that letters were sent to the three largest MA plans—UnitedHealthcare, Humana, and Aetna—requesting documentation regarding their decision-making processes concerning claims denials.

Coverage denials have become a frequent occurrence for numerous Medicare Advantage (MA) enrollees, with some patients even able to anticipate the exact day they will receive such denials. It has been highlighted that MA plans are increasingly relying on artificial intelligence and data algorithms rather than input from physicians or clinical experts when making these denials. This shift towards automated decision-making has raised concerns, as there is limited oversight and transparency in the process. A recent investigation conducted by Stat revealed the growing role of these tools in coverage decisions.


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